FAQs

We do not store client passwords in our system. This is required for security reasons in order to prevent any potential leakage of user data.
After paying for the server, please wait for the installation to be completed. Once the server is installed, you will receive an email with the connection details. The password will be sent in a separate message.

Our referral program allows you to invite new customers and earn rewards.
You can generate your unique referral link in the Billing system under the Affiliate Program menu and share it with your network to start referring.
Earned funds can be used to pay for services or withdrawn to your personal wallet.

For security reasons, we don’t store passwords on our side. In this case, there are two options. Create a support ticket in Billing and submit it to the Technical department.
We can provide FTP access for backing up your data free of charge, or our system administrator can reset the password for an additional fee.

Dedicated servers and VPS use two different control panels: DSmanager for managing dedicated servers and VMmanager for managing VPS.
To receive your login credentials for the first time, you need to complete the password reset procedure.

For Windows open the Start menu, go to Computer Management → Local Users and Groups, right-click the root account, and change the user password. For Linux connect to the server via SSH, run the passwd command, and enter a new password.

To change your email address, go to Billing, open Support Tickets, click Create, and submit a request to the Finance department.
Please note that you must first register a new account. In your ticket, specify the new email address.